Telephone Banking ^top

Make inquiries on accounts
Transfer funds between accounts
Obtain a summary of account balances
Make Cash Reserve, loan and ESL Visa^® Credit Card payments
Review recent account transactions
Change your Personal Identification Number (PIN)
Hear ATM locations
Hear branch locations and hours
Speak with an ESL representative

TEL-E$L Reference Guide

Getting Started

Call TEL-E$L at 585.336.1000 or 800.848.2265

For TEL-E$L, press 2.

Follow the voice prompts or enter your menu code (see list below).

To access personal accounts, enter your member number followed by the # key. To access business accounts, enter your business account number followed by the # key.

Enter your TEL-E$L PIN, followed by the # key. If you do not know your TEL-E$L PIN, you may call 585.336.1000 or 800.848.2265 and a Tele-Banker will provide you with a PIN.

Main Menu

1	Access Accounts
2	ESL Hours and Locations
3	Rate Information
4	Instructions on how to use the system
0	Speak with a Tele-Banker
*	Exit
8	Repeat this menu

At any time, you may press 0 to speak with an ESL representative during business hours or press 8 to return to the main menu.

Access Accounts

Press 1 to access personal account information. Press 2 to access business account information.

For personal accounts, enter member number followed by the # key. For business accounts, enter business account number followed by the # key.

Enter PIN, followed by the # key

1 For balance and transaction inquiries

1 Checking Accounts

1 Account Balance

2 Recent Transaction History

3 Specific Check inquiry

4 Dividends information

7 Log in as another member

8 Repeat this menu

9 Return to previous menu

0 To Speak with a Tele-Banker

2 Savings or Money Maker Accounts

1 Account Balance

2 Recent Transaction History

3 Inquiry by amount

4 Dividends information

7 Log in as another member

8 Repeat this menu

9 Return to previous menu

0 To Speak with a Tele-Banker

3 Loan Accounts

1 For Account Balance

2 Payoff Information

3 Make a loan payment

4 Payment history

5 Interest Information

6 Escrow payment information

7 Log in as another member

8 Repeat this menu

9 Return to previous menu

0 To Speak with a Tele-Banker

2 To transfer funds or make loan payments

1 Transfer funds

2 Make a loan payment

3 Make a credit card payment

3 For a summary of your account balances

4 To request a stop payment

5 To change your PIN

7 To log in as another member

8 To repeat this menu

9 Return to previous menu

0 Speak with a Tele-Banker