Internet Banking & Bill Pay Support ^top
It's important to us that your experience with ESL Internet Banking and Bill Pay is as positive as we can make it. Therefore, we focus our support and development on current versions of leading internet browser software.
For optimal security, we require the use of browsers with 128-bit encryption to access ESL Internet Banking.
For more information, refer to our Frequently Asked Questions below.
Supported Browsers ^top
Supported Internet Browsers
| Internet Explorer 8 | Internet Explorer 9 | Firefox 3.6 | Firefox 4+ | Safari 5 | Chrome |
|---|---|---|---|---|---|
| Certified | Not Supported | Not Supported | Supported | Supported | Supported |
Notes & Exceptions
- A certified browser means that it is supported and the functionality is tested and guaranteed. A supported browser means you may still be able to access Internet Banking, however, complete functionality may not be available. If you are experiencing issues with a supported browser it may be best to use a certified browser for full functionality.
- Safari browsers are supported on Mac operating systems only.
- Please verify that your security settings are set at medium or lower.
- If you do not wish to allow third party cookies, you can add esl.org and digitalinsight.presentment.com to your trusted sites.
- Internet Banking may be requiring the "Temporary Internet Files" to be deleted.
- Sometimes Internet Banking or Bill Pay need to have old cookies cleared out of your browser's cache to work properly. Delete old cookies, restart your browser and try logging into Internet Banking again.
To find out...
- At the top of your browser window, click on Help.
- Select About [browser name].
- This will tell you the version of the browser you are using. Compare this version number to the table above.
Incompatible Browser Versions
Browsers that are "Not Supported" or do not appear on this list should not be used to access ESL Internet Banking because they may present a security risk or not support the basic technologies necessary to use Internet Banking.
If you are using an older version of one of the browsers listed above, we recommend you upgrade your browser to the latest supported version. Using newer versions of your browser helps ensure that you are protected by the most recent security updates and will improve your experience on this and other web sites. Please be aware as the Internet grows so does the technology around it. Browsers that work today with Internet Banking may become obsolete in the future. Additionally, as new browser versions are released, they must undergo extensive testing to ensure they support the technologies we use. As a result, newly released browser versions may not yet be "Supported".
Browser Frequently Asked Questions
How do I know if my browser supports 128 bit encryption?
Most browsers currently available support 128-bit encryption. To determine if your browser supports 128-bit encryption, click on Help in the toolbar of your Internet browser and click on About [browser name]. A pop-up box or window will display.
If your browser does not support 128-bit encryption, you will need to upgrade to a browser that does in order to continue to access secure pages of the website. See the list of compatible browsers at the top of this page.
Why has ESL stopped supporting all the earlier versions of the most common browsers?
ESL has not stopped supporting some earlier versions of browsers, and many of the earlier versions still work with ESL products. However, due to the proliferation of browsers and browser versions, it is no longer feasible for us to test and certify every browser version used to access our products.
Why does ESL use JavaScript in its products when it is known that some browsers are unable to process JavaScript?
There are many good reasons to use JavaScript. For example, when using JavaScript, some validation and computation tasks are performed on the end user's browser rather than sending the transaction to the host for the computation. This provides a faster overall response time for the end user.
Does this policy mean that users who don't have one of the browsers listed above will not be able to access ESL's website any longer?
Many browsers will still provide access to most applications on our website. In fact, there are many different browser versions that are used to access ESL applications, though not all are certified.
Other System Settings ^top
| Configuration | Requirement |
|---|---|
| Cookies |
Session = Enabled Permanent = Enabled |
| JavaScript | Enabled |
| Adobe Acrobat Reader (Required for Online Statements) | Version 6.x or higher |
| Adobe Flash Player | Version 9 or higher |
Internet Banking Login Errors ^top
I got an error message - what does it mean?
An error message is a computer's way of telling us that something does not "compute." Here is a list of some of the most frequent Internet Banking login error messages and what they mean.
| Error | Cause | Resolution |
|---|---|---|
| Browser Configuration Error | The browser that you are using is not properly configured to use this site. | Make sure you are using a supported browser and review your browser settings. If you continue to receive this message, contact ESL Online Chat (800.848.2265). |
| Session State Corrupted Error | The error you are receiving may be a result of an incorrect date on your computer. | Be sure the date in the lower right corner of your monitor is correct. Double click on it to be sure it displays the current month and year. |
| Session Timeout | For your security, your Internet Banking session has timed out after a period of inactivity. | Log into Internet Banking again. You may increase the timeout period by clicking "User Options" in the top-right portion of the screen and then clicking "Change Timeout." Keep in mind that a shorter timeout period makes it less likely that someone else can access your Internet Banking account. |
| #1008 | For your security, this Internet Banking account has been locked out. This usually happens because there were a number of unsuccessful login attempts for this account. | Click on password reset and follow the prompts. |
| #1040 | Invalid Login Attempt - the member number or password supplied was incorrect. | Make sure you are using the correct member number and password (remember: passwords are case-sensitive). If you don't remember your password or your account gets locked out because of too many login attempts, try our Forgotten Password Request Feature, or contact ESL Online Chat (800.848.2265) to have your password reset or your account unlocked. |
| #1512 | Due to increased security, your computer settings will not allow you to login. Please be certain you allow the page to fully load before you type or click. |
Close your browser and re-open it, wait until the homepage is finished loading (the "status bar" on bottom-left of your browser window says "Done.") before trying to log into Internet Banking. If you are still receiving the 1512 error and you do have the Content Advisor enabled, follow these instructions to prevent the error. |
| #1516 | You attempted to log in to Internet Banking while there was already an active Internet Banking session on the same computer. | Close any open browser windows, then visit esl.org and log in again. |
| #1518 |
The page that you are requesting can only be accessed after a successful login. This error can have a number of causes:
|
Try the following:
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If you receive any login error messages not listed above, please contact ESL Online Chat or call us at 585.336.1000 or 800.848.2265.