PINs and Passwords ^top

PINs and Passwords

Forgot your password?

First Time Users

Internet Banking Password

Change your password

Tips for secure Internet Banking

Forgot your password?

If you do not remember your password, you can use the Challenge Question Feature to access your account by answering the question correctly. If you do not know the answers to your challenge questions, or you are locked out due to too many invalid attempts, a Live Member Service representative will be able to assist you. Internet Representatives are available Monday - Friday, 7:00 AM - 11:00 PM EST and on Saturday, 9:00 AM - 1:00 PM EST.

First Time Users

To log into Internet Banking, enter your Member Number and use your TEL-E$L/Internet Banking PIN as your initial password. DO NOT use your ATM PIN. If you do not have a TEL-E$L/Internet Banking PIN, chat with an ESL Live Member Service Representative and they will help you.

For more help while in Internet Banking, click on the HELP link on the top right corner of the page. The help text will pertain to the specific section you were in at the time you clicked on the help link. You may also click on Live Member Service for assistance from an ESL Representative.

Internet Banking Password ^top

Password Requirements

  • Passwords must be a minimum of 6 characters. Passwords can be as long as 16 characters.
  • All passwords must contain a mix of alphabetic and numeric characters. (At least 1 letter and 1 number is required).
  • Passwords are case sensitive. If you capitalize a portion of your password when you create it, you must always capitalize that portion of the password.

To Change Your Password

  • In Internet Banking, Click on "User Options" in the top right corner of the screen.
  • Click on "Change Password".

Tips for keeping your Internet Banking session secure

  • Never reveal your password to any one for any reason.
  • Take advantage of the case sensitive aspect of our password program. Alternate upper and lower cases i.e.: AbCCdsF.
  • Substitute special characters for letters (such as using $ instead of an s, or @ instead of an a).
  • Change your password (in User Options) every six months.
  • Use the Exit icon to end a session, do not use the "back" key.
  • Do not set your Time Out Sessions (in User Options) for too long of a time frame.
  • Change your password whenever you delete a signer from your account.
  • Balance your account at a minimum of once a month, so any discrepancies can be reported in a timely manner.