PINs and Passwords ^top

Forgot your member number?

If you do not remember your member number, a ESL Online Chat representative will be able to assist you. Please note you will be asked some verification questions before we can provide your member number reminder. Internet Representatives are available Monday - Friday, 7:00 AM - 10:00 PM EST and on Saturday, 8:30 AM - 2:00 PM EST.

Forgot your password?

If you do not remember your password, you can use the Challenge Question Feature to access your account by answering the question correctly. If you do not know the answers to your Challenge Questions, or you are locked out due to too many invalid attempts, a ESL Online Chat representative will be able to assist you. Internet Representatives are available Monday - Friday, 7:00 AM - 10:00 PM EST and on Saturday, 8:30 AM - 2:00 PM EST.

First Time Users

To log into Internet Banking, enter your member number and use your Internet Banking PIN as your initial password. DO NOT use your ATM PIN. If you do not have an Internet Banking PIN, you can chat with an Internet Representative using ESL Online Chat and they will create a PIN for you.

For more help while in Internet Banking, click on the HELP link on the top right corner of the page. The help text will pertain to the specific section you were in at the time you clicked on the help link. You may also click on ESL Online Chat for assistance from an Internet Representative.

Internet Banking Password ^top

Password Requirements

Passwords must be a minimum of 6 characters. Passwords can be as long as 16 characters.
All passwords must contain a mix of alphabetic and numeric characters. (At least 1 letter and 1 number is required).
Passwords are case sensitive. If you capitalize a portion of your password when you create it, you must always capitalize that portion of the password.

To Change Your Password

In Internet Banking, Click on "User Options" in the top right corner of the screen.
Click on "Change Password".

Tips for keeping your Internet Banking session secure

Never reveal your password to any one for any reason.
Take advantage of the case sensitive aspect of our password program. Alternate upper and lower cases i.e.: AbCCdsF.
Substitute special characters for letters (such as using $ instead of an s, or @ instead of an a).
Change your password (in User Options) every six months.
Use the Exit icon to end a session, do not use the "back" key.
Do not set your Time Out Sessions (in User Options) for too long of a time frame.
Change your password whenever you delete a signer from your account.
Balance your account at a minimum of once a month, so any discrepancies can be reported in a timely manner.