ESL Federal Credit Union

ESL Federal Credit Union

For Immediate Release:
July 20, 2012

For more information, contact:
Francine Patella Ryan
ESL Public Affairs Manager
fpatella@esl.org
585.336.1089 or 585.261.6220 (cell)

ESL Federal Credit Union Appoints
Celeste Kier as Vice President/Director of
Newly Created Customer Experience Department

Rochester, N.Y. – ESL Federal Credit Union recently appointed Celeste Kier as vice president/director, customer experience. The appointment was made in conjunction with the local credit union's newly created customer experience department, which will be overseen by Kier. In her new position, Kier will lead ESL's ongoing efforts to more closely align the credit union's corporate strategy of delivering a superior customer experience within all aspects of its operations. She will be responsible for developing the processes and procedures necessary to ensure that ESL operates from a customer centric point of view and, for building and monitoring the company's continually evolving customer centric capabilities.

Employed with ESL since 1988, Kier has held the positions of member experience manager, product manager, and most recently as vice president/marketing director where she directed ESL's advertising, marketing, public relations, and member experience initiatives.

Kier, who holds a bachelor's degree in English from University of Rochester and a master's degree in business administration from the University of Rochester, Simon School of Business, is a member of ESL's planning committee. She also serves as board chairperson, Writers and Books; is a member of the State University of New York, Geneseo School of Business Advisory Council and; is active in other various non-profit committees. Kier resides in Conesus, with her husband.

Founded by George Eastman in 1920, ESL Federal Credit Union is a full-service financial institution with $4 billion in assets. ESL employs more than 600 people locally and has about 300,000 members world-wide. The company was recently ranked 16th as one of 2011 Best Small and Medium Workplaces in America by the Great Place to Work® Institute and presented by Entrepreneur® - the second consecutive year the company was named to the list. Access to the credit union includes 19 branch locations and more than 40 ATM locations, a Contact Center, and Internet, online and mobile banking channels. The company is headquartered at 225 Chestnut Street, in Rochester, and can be found on the Internet at esl.org.

 

Celeste Kier