Great workplaces begin with great cultures.

At ESL, our unique culture is rooted in our core values and enlivened by a commitment shared by all employees (regardless of their specific job) to deliver a superior experience to all customers, both internal and external. This commitment is the driving force of all that we do, with four simple yet crucial service expectations guiding the way.

To deliver a superior experience to our members, ESL believes that we must first deliver a superior experience to our employees. After all, happy and engaged employees lead to happy and engaged members!

So through the years, we’ve worked hard to create a culture – and an employee experience – unlike one you’ll find at other financial institutions, or elsewhere for that matter. A place where:

  • Friendliness is the norm.
  • Teamwork and trust thrive.
  • Accomplishments are recognized and celebrated.
  • Fun is never an after-thought.

Indeed, our one-of-a-kind culture helps make working at ESL much more than just a job!

We care about our employees' careers.

SRA_Career_Connections.jpg
Watch this video
, taken at our first Career Connections event,
for an example of one of the ways we help our employees network
to learn more about our organization and the variety of career opportunities available.

Our Service Expectations:

  • I know and live our core values and common purpose.
  • I project a positive image and attitude.
  • I am courteous and respectful to all.
  • I go above and beyond to deliver a superior customer experience.

Our Mission:

  • We provide financial guidance and solutions.
  • We deliver superior experiences to people and businesses connected to the Greater Rochester Area.
  • We commit to financial strength.
  • We share our financial success with members and reinvest in our community.
  • We share our financial success with members and reinvest in our community.

Our Commitment:

Deliver a superior experience to all customers, both internal and external.