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Mortgages - General FAQs

You may access escrow information once you are logged in to Online Banking.  To do so please:
  • Double click the mortgage account on the Account Access screen. 
  • Click on See account details located under the Next due date. 
  • The amount displayed for the escrow includes the total amount paid for the tax year listed
Online Internet Banking currently cannot accommodate the description of a 10 year mortgage. Your maturity date reflects a 10 year payment period from your mortgage origination date; your loan is a 10 year, not a 15 year.

Please review the complete list of Companies & Groups through which you may qualify for ESL membership.  If you qualify through multiple categories e.g. you live in the City of Rochester, and you work for one of our many eligible member groups, you need only select one category to show eligibility.

If you've had a bankruptcy or foreclosure in the past, it may affect your ability to get a new mortgage.   Each loan is evaluated on its individual merits.

We ask for your daytime phone number so that we know the best number to reach you from 8am to 5pm, Monday through Friday.

Please list a telephone number where you can be reached during these hours, Monday through Friday, including a cell phone number if you can not accept calls at your place of employment.

If you cannot be reached by phone during these hours at all, do not answer the daytime phone question.  Instead, please make a note to us at the conclusion of your online application, telling us the best phone number and times of day (Monday – Friday) to contact you.  Please also include an email address.

Federal Law requires all lenders to investigate whether or not each home they finance is in a special flood hazard area as defined by FEMA, the Federal Emergency Management Agency.   The law can't stop floods.  Floods happen anytime, anywhere.  But the Flood Disaster Protection Act of 1973 and the National Flood Insurance Reform Act of 1994 help to ensure that you will be protected from financial losses caused by flooding.

We use a third party company who specializes in the reviewing of flood maps prepared by FEMA to determine if your home is located in a flood area.  If it is, then flood insurance coverage will be required, since standard homeowner's insurance doesn't protect you against damages from flooding.

Convenience.  You'll have access to many of ESL's most popular loan programs.  Apply at your convenience.

There's no need to make an appointment with a mortgage originator when you choose an on-line lender. You can complete the loan application in the morning or at midnight in the convenience of your own home without any pressure to make a final decision until you are ready.  Once your application is approved you can also lock your rate at application or if you prefer you can choose to float your rate and lock at a later date.

If you have sufficient equity in your home after considering your new mortgage amount and the amount of your second mortgage, ESL may allow all or some portion of the dollar amount of the second mortgage to stay in place.  

However, you will also need to get permission from the lender of the second mortgage for this to occur. The lender will also need to agree to re-subordinate their mortgage to the new first mortgage that ESL is putting in place.  ESL will require evidence of their approval and will not schedule your loan closing until we receive their approval.  We do not control the decision of outside lenders in this process, but may be able to assist you in providing documentation that they require for approval, such as a copy of the appraisal or commitment letter for the new loan.

Keeping your second mortgage in place may impact the pricing of your new loan.  For example, there may be additional fees which will increase your closing costs.

The second mortgage lender may charge you a fee to approve and process the re-subordination of their mortgage.

The process of obtaining the approval of the lender of your second mortgage to subordinate its mortgage will add time to the approval and closing process of your new ESL mortgage, since we will not schedule your closing until approval to subordinate is received.  Make certain you have selected a long enough lock period to meet the longer time it will take to schedule your closing.

To determine the value of the property you are purchasing or refinancing, an appraisal will be required. An appraisal report is a written description and estimate of the value of the property. National standards govern not only the format for the appraisal; they also specify the appraiser's qualifications and credentials. In addition, all states now have licensing requirements for appraisers evaluating properties located within their states.

The appraiser will inspect both the interior and exterior of the home.  After the appraiser inspects the property, they will compare the qualities of your home with other homes that have sold recently in the same neighborhood.  These homes are called "comparables" and play a significant role in the appraisal process.  Using industry guidelines, the appraiser will try to weigh the major components of these properties (i.e., design, square footage, number of rooms, lot size, age, etc.) to the components of your home to determine an estimated value of your home.

The appraiser will create a written report for us and you'll be provided a copy during the application process.

 Mortgage insurance insures the lender against the risk that the borrower will not repay a mortgage loan.  For conventional loans, the insurance is obtained from private mortgage insurance companies and is commonly referred to as “PMI” – private mortgage insurance.  On an FHA loan, the mortgage insurance is referred to as “MIP” – mortgage insurance premium.

If you are putting less than 20% down on a purchase, or have less than 20% equity when you refinance, your loan approval will be subject to ESL’s ability to obtain PMI for your loan.  You will be required to pay the premium for PMI, which most frequently is a monthly premium collected along with your monthly principal and interest payment, and tax escrow payment.  The PMI premium is based on several factors including the term of your loan, your loan amount, your property value, your credit score, and whether your loan is a fixed rate or adjustable rate loan.

The benefit of PMI is that it makes mortgage financing for transactions with less than 20% equity more readily available to consumers in today’s market place.

PMI automatically terminates when the balance of your loan reaches 78% of the original value of your property.  It may also be possible to request cancellation of PMI prior to this point.  Approval of the request to cancel PMI is subject to ESL approval, and would be contingent on demonstrating that your mortgage balance is less than 78% of the current value of your property (as determined by a property appraisal performed or ordered by us, at your expense).

The maximum percentage of your home's value depends on the purpose of your loan, how you use the property, and the loan type you choose, so the best way to determine what loan amount we can offer is to complete our online application!

If you've ever purchased a home before, you may already be familiar with the title insurance. But if this is your first home loan or you are refinancing, you may be wondering why you need another insurance policy.

The answer is simple: The purchase of a home is most likely one of the most expensive and important purchases you will ever make. You, and especially your mortgage lender, want to make sure the property is indeed yours: That no individual or government entity has any right, lien, claim, or encumbrance on your property.

The function of a title insurance company is to make sure your rights and interests to the property are clear, that transfer of title takes place efficiently and correctly, and that your interests as a homebuyer are fully protected.

Title insurance companies provide services to buyers, sellers, real estate developers, builders, mortgage lenders and others who have an interest in real estate transfer. Title companies typically issue two types of title policies:

1) Owner's Policy. This policy covers you, the homebuyer.

2) Lender's Policy. This policy covers the lending institution over the life of the loan.

Both types of policy are issued at the time of closing for a one-time premium, if the loan is a purchase.  If you are refinancing your home, you may have an owner's policy that was issued when you purchased the property. In either case, we'll only require that a lender's policy be issued.  You can choose whether or not to obtain an owner's policy.

Before issuing a policy, the title company performs an in-depth search of the public records to determine if anyone other than you has an interest in the property. The search may be performed by title company personnel using either public records or, more likely, the information contained in an abstract of title.

After a thorough examination of the records, any title problems found must be cleared up prior to your purchase of the property or your refinance.  Once an owner's title policy is issued, if any claim which is covered under your policy is ever filed against your property, the title company will pay the legal fees involved in the defense of your rights. They are also responsible to cover losses arising from a valid claim. This protection remains in effect as long as you own the property.  The same is true of a lender's policy, except that only the lender is protected, not you and the policy is only good for as long as the loan is unpaid.

The fact that title companies try to eliminate risks before they develop makes title insurance significantly different from other types of insurance. Most forms of insurance assume risks by providing financial protection through a pooling of risks for losses arising from an unforeseen future event, say a fire, accident or theft. On the other hand, the purpose of title insurance is to eliminate risks and prevent losses caused by defects in title that may have happened in the past.

This risk elimination has benefits to the homeowner, the lender and the title company. It minimizes the chances that adverse claims might be raised, thereby reducing the number of claims that have to be defended or satisfied. This is supposed to keep costs down for the title company and the premiums low for the homebuyer.

Buying a home is a big step emotionally and financially. With owner's title insurance you are assured that any valid claim against your property will be borne by the title company, and that the odds of a claim being filed are slim indeed.

 If you have any questions or concerns, please contact your ESL Representative at 585.336.1402, Toll Free 877.283.6912 or for TDD 585.336.1402.  Our ESL Representatives have one responsibility - making sure that your new mortgage experience is amazingly easy! If your ESL Representative is not available when you need a question answered, any of our ESL Representatives would be willing to provide any assistance you need.

An escalation clause is part of a real estate contract that states “I will pay x for this home, and am willing to increase my offer price up to y if additional offers are received.”

When working with a property inspector, it is important to work with an inspector that is licensed with New York State. Your Mortgage Originator or realtor can often be helpful in identifying recommended inspectors.

The cost of a real estate attorney varies. Some attorneys charge a flat fee, while others may charge an hourly rate for more complex transactions. You can reach out to a trusted real estate attorney before you begin your homebuying process to get a sense of their pricing based on your needs.

Converting a property would require zoning approval from the local municipality (i.e. Town, City, Village). Each municipality will have a specific process for requesting this change, and is generally discouraged for first-time homebuyers based on the complexity of these transactions.

Working with a homeownership counselor, such as the Housing Council at Pathstone, can help you understand how much home you can afford. A homeownership counselor has numerous resources to assist first-time homebuyers.

A general rule of thumb is to have 10% of the home cost available in savings. If you are near that threshold, your Mortgage Originator can help you identify when the best time to apply for a pre-approval is.

ESL has several resources about common misconceptions for first-time homebuyers available under the “Homeownership” section of our Educational Resources.

It is never too early to start saving for a down payment, and you will also want to start identifying your homebuying team well in advance. The average closing timeline (the time from when a purchase offer is accepted to when you take ownership of the home) is around 45-60 days, meaning you’d want to identify and be submitting offers by May.