Great workplaces begin with a great culture.

At ESL, our unique culture is rooted in our core values and enlivened by a common purpose shared by all employees (regardless of their specific job) to deliver a superior experience to all customers, both internal and external. This commitment is the driving force of all that we do, with four simple yet crucial service expectations guiding the way.

To deliver a superior experience to our members, ESL believes that we must first deliver a superior experience to our employees. After all, happy and engaged employees lead to happy and engaged members!

So through the years, we've work hard to create a culture - and an employee experience - unlike one you'll find at other financial institutions, or elsewhere for that matter. A place where:

  • Friendliness is the norm
  • Teamwork and trust thrive
  • Accomplishments are recognized and celebrated
  • Fun is never an after-thought
Indeed, our one-of-a-kind culture helps make working at ESL much more than just a job!

Our Mission

We provide consistently reliable financial solutions for people and businesses connected to the Rochester area and the surrounding communities. We operate in a manner that creates value for customers, employees, the community, and our business partners.

Our Common Purpose

Deliver a superior experience to all customers, both internal and external.

Service Expectations

  • I know and live our core values and common purpose.
  • I project a positive image and attitude.
  • I am courteous and respectful to all.
  • I go above and beyond to deliver a superior customer experience.
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