The ESL Contact Center is a great place to start!
ESL Contact Center Representatives connect with customers over the phone (or chat), delivering exceptional customer experience while offering a variety of solutions to inquiries, problems, and requests.
From answering questions about accounts, to processing transactions, to recommending solutions to help achieve financial goals, this busy team assists customers in dozens of ways every day.
And other employees seek out success in other parts of ESL, using the foundation they’ve built while working in the Contact Center.
Taina
Taina started as a Contact Center Representative and credits what she learned there with thriving in her current role as a Programmer Analyst. Her advice? “Always be open to starting somewhere and make room for change and flexibility.”
Read more about Taina’s story.
It’s also a great place to grow.
As skills develop, successful Contact Center Representatives can find themselves promoted to other roles with increasing levels of responsibility, helping customers with more complex needs and transactions.
Those interested in working in the digital space may consider joining the Chat team to help customers via our Online Chat channel. Others may choose to pursue supervisory and managerial opportunities in the Contact Center, putting leadership skills to good use.
Tracey
Tracey admits that when she started in the Contact Center, she did not know much about banking but with the right training and plenty of support, it did not take long for her to see success. Since then, she has grown her career within the Contact Center and now manages and mentors her own team of employees.
More than 76% of openings are filled from within.
Because employees within the Contact Center develop a wide variety of skills and behaviors that are valuable both in more advanced Contact Center roles and other roles within the ESL organization, they definitely make great candidates for advancing and enhancing their careers.
Latoya
As opportunities came up, Latoya decided to challenge herself and take the next step. Now, as a branch manager, she shares what she’s learned with her team, helping them grow as well.
Learn more about Latoya and her career path.
At ESL, we think you’ll find everything about our employee experience fulfilling! From our one-of-a-kind culture, to opportunities for enhancing and enriching your career, to benefits that truly benefit you.
