Frequently Asked Questions about the ESL Visa^® Gift Card

What is the Visa Gift Card?

Your ESL Visa Gift Card is a prepaid Visa Debit Card with a specific dollar value. Your ESL Visa Gift Card and its value are accepted at most places Visa Debit is accepted.

Are there any fees associated with the Gift Card?

Yes. There is a $3.50 charge to purchase the card. Additional fees may apply.

How can I check the balance on my ESL Visa Gift Card?

Click here for balances and transaction history or call the number on the back of your card (866.902.6082).

How can I use my ESL Gift Card?

You can use your ESL Visa Gift Card at most places Visa Debit is accepted. See Terms and Conditions for further information.

What should I do when the merchant's sales terminal asks me to press "Debit" or "Credit"?

You should always press the "Credit" button. Although the Visa Gift Card is not a credit card, the transaction is processed like one. You should always sign a sales receipt.

When I swipe my card, the terminal asks me input my PIN. What is my PIN?

A Personal Identification Number (PIN) is not issued with the ESL Visa Gift Card. If a PIN is requested, simply press "Cancel" on the terminal, then select "Credit" to complete your transaction.

What if the item I want to purchase exceeds the value of my Gift Card?

If the purchase amount exceeds the available card balance, then you must inform the merchant of the amount you want to pay with the Visa Gift Card and that you will pay the difference in cash, check, credit or debit card. If the purchase amount exceeds the available balance of the Visa Gift Card, the transaction will not be approved.

What do I do if I need to return an item?

In the event you need to return an item you purchased with your Visa Gift Card, the merchant will handle the item in accordance with Visa guidelines. The merchant may credit your card (put the funds back on the card) thereby increasing your available funds.

What happens when the funds are spent?

When you have depleted all the funds on the card and no returns are necessary, simply destroy and discard the card.

What should I do if my ESL Visa Gift Card is lost or stolen?

Contact us immediately at 866.902.6082. Additionally, refer to your disclosures provided at card issuance for the Full Terms and Conditions of use.