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Your privacy is important to us.  You have the right to control whether we share some of your personal information.

Want to change your privacy preferences?

Call us at 585.336.1000 or 800.848.2265.
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Privacy Policy

Important Privacy Choices for Consumers

You have the right to control whether we share some of your personal information. Please read the following information carefully before making your choices.

Your Rights

You have the right to restrict the sharing of personal and financial information with our affiliates (companies we own or control) and outside companies that we do business with. This includes sending you information about other products or services. You may not limit the sharing of your personal and financial information for our everyday business purposes or as required by law.

To read or receive our Privacy Notice

To limit the use of your ESL Information

To limit the use of your ESL Information, complete our Privacy Opt Out Election form and submit electronically.

You may also print the form and mail the completed form to us.

If you have already completed the Privacy Opt Out Election form, you don't need to complete another one. Your preferences will remain the same until you tell us otherwise.

Online Practices

ESL Federal Credit Union recognizes the importance of maintaining a presence on the World Wide Web for informational and e-commerce purposes in both attracting new members and retaining existing members. For the purpose of this statement, online activity is defined as the ability of members to access personal account information and general credit union information, to initiate transactions on your credit union accounts, and to apply for additional credit union products and services online. Our privacy policy is the same whether you are online or not.

Information We Gather Online

We may gather information on how a visitor navigates through the site and areas in which they show interest. We may also gather information such as number of visits to the site, page visits, and length of user sessions. This is similar to a traffic report: it tracks trends and behaviors of members/users in general, but does not identify individuals in particular. We use this information to better serve you and it helps keep our site relevant and useful by helping us understand what information users want.

ESL uses Google Analytics as a tool to gather such information. To understand how ESL uses Google Analytics on, refer to:

Our Use of Cookies

ESL websites use a variety of cookies. Cookies are small plain text files sent by a website to a visitor’s device where they are stored in browser directories for varying lengths of time. They are often used to help users navigate websites more efficiently. Disabling cookies may prevent users from accessing some of the features on our websites as they may be necessary to certain functionality.

A few examples of how cookies may be used:

  • Cookies remember choices you make when you use our websites. This provides you with a more personal experience and to avoid you having to re-select your preferences every time you visit our websites.
  • Cookies collect information about visits to our websites and how users use/navigate our websites.
  • Cookies track engagement with our content on or through social networking websites such as Facebook or Twitter.
  • Cookies provide targeted advertising on other third-party websites based on the cookies that are placed on our websites.

To learn how to manage cookies and other browser settings, visit the browser’s support website:

Links to Other Non-ESL Websites

ESL does offer links on our website to other vendors and third parties. These links are given to you to provide opportunity for you to take advantage of their products or services. ESL cannot guarantee how these third parties collect or use personally identifiable information about you. ESL does not represent either the third party or the member if the two enter into a transaction.

Geolocation Information

ESL Mobile/Online Banking and the ESL Card Control App periodically collect, transmit, and use geolocation information to enable features that prevent fraudulent card use and send alerts, but only if the End User expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background only while ESL Mobile/Online Banking and the ESL Card Control App are being used or not at all, depending on the End User’s selection. End Users can change their location permissions at any time in their device settings.

Third-Party Link Disclaimer

For your convenience provides a variety of information on our web site that is not directly related to ESL products or services. This information is provided through the use of third party service providers via web links.

By accessing these links you will be leaving ESL Federal Credit Union's web site and entering a web site hosted by another party. ESL is not responsible for the content of this third party web site. ESL does not represent either the third party or the member if the two enter into a transaction.

Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of ESL Federal Credit Union. You are encouraged to review the privacy and security policies of the site you are entering, which may be different than those of ESL.