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Your privacy is important to us.  You have the right to control whether we share some of your personal information.

Want to change your privacy preferences?

Call us at 585.336.1000 or 800.848.2265.
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Privacy Policy

Important Privacy Choices for Consumers

You have the right to control whether we share some of your personal information. Please read the following information carefully before making your choices.

Your Rights

You have the right to restrict the sharing of personal and financial information with our affiliates (companies we own or control) and outside companies that we do business with. This includes sending you information about other products or services. You may not limit the sharing of your personal and financial information for our everyday business purposes or as required by law.

To read or receive our Privacy Notice

To limit the use of your ESL Information

To limit the use of your ESL Information, complete our Privacy Opt Out Election form and submit electronically.

You may also print the form and mail the completed form to us.

If you have already completed the Privacy Opt Out Election form, you don't need to complete another one. Your preferences will remain the same until you tell us otherwise.

Online Practices

ESL Federal Credit Union recognizes the importance of maintaining a presence on the World Wide Web for informational and e-commerce purposes in both attracting new members and retaining existing members. For the purpose of this statement, online activity is defined as the ability of members to access personal account information and general credit union information, to initiate transactions on your credit union accounts, and to apply for additional credit union products and services online. Our privacy policy is the same whether you are online or not.

Information We Gather Online

We may gather information about which pages of our site our visitors browse. This enables us to track how a visitor navigates through the site areas in which they show interest. We gather information such as number of hits to the site, page visits, and length of user sessions. This is similar to a traffic report: it tracks trends and behaviors of members/users in general, but does not identify individuals in particular. We use this information to better serve you and it helps keep our site relevant and useful by helping us understand what information users want.

ESL uses Google Analytics as a tool to gather such information. To understand how ESL uses Google Analytics on, refer to:

Our Use of Cookies

Cookies are small text files sent by a web server to your PC where they are stored for a limited amount of time. Cookies help websites recognize return visitors. So, when you return to a website that you have visited before, your browser gives this data back to the server. ESL uses cookies to make your online experience easier and more personalized. We use cookies in the following ways:

  • Online banking places a cookie on your PC when you log in. It is a temporary cookie that holds a unique number that identifies you only to our server. It holds no personal information and is deleted when you exit online banking.
  • The Enhanced Login Security feature of online banking also places a cookie on your computer if you choose to enroll a specific computer. This cookie contains no personal data; however, the cookie does have a personalized credential that, in combination with your member number and password, authenticates you to online banking. If the cookie is not present, you will be asked to validate Validation Questions to enter online banking.
  • The Invest & Plan tab of our website also uses a cookie. This cookie identifies you to our server to determine whether or not you have been shown our Investment Disclosure. This cookie expires after one year and holds no personal information.
  • Various pages on our website place cookies on your PC when you visit those pages. The purpose of those cookies is to track activity and usage patterns on the site. These cookies are not personally identifiable.
  • ESL Online Chat places a cookie on your PC when you use chat banking. When using the ESL Online Chat feature from our general website, this cookie allows our system to pre-fill the chat form with the name you used if you previously connected to the chat service. This provides our Internet Specialists with any history of previous conversations you may have had with us through ESL Online Chat. If using chat banking while inside online banking, this cookie does allow us to identify who you are and also tells us what relationships you have with us. We have the ability to co-browse with you during the chat session which gives us the ability to view the pages you are viewing. During a co-browse chat session, we are unable to enter information into any online forms or change your settings in any way. We also cannot see information which you are entering on an online form. Once you close your chat session, the ability to co-browse is disabled.

Links to Other Non-ESL Websites

ESL does offer links on our website to other vendors and third parties. These links are given to you to provide opportunity for you to take advantage of their products or services. ESL cannot guarantee how these third parties collect or use personally identifiable information about you. ESL does not represent either the third party or the member if the two enter into a transaction.

Third-Party Link Disclaimer

For your convenience provides a variety of information on our web site that is not directly related to ESL products or services. This information is provided through the use of third party service providers via web links.

By accessing these links you will be leaving ESL Federal Credit Union's web site and entering a web site hosted by another party. ESL is not responsible for the content of this third party web site. ESL does not represent either the third party or the member if the two enter into a transaction.

Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of ESL Federal Credit Union. You are encouraged to review the privacy and security policies of the site you are entering, which may be different than those of ESL.