Customer Service

 

Call us at 585.336.1000 800.848.2265

Mon-Fri: 7 a.m.- 7 p.m. ET Sat: 8:30 a.m.-2 p.m. ET

 

 

 

Comments & Questions

Send Comment

 

Find an ATM
or Branch

Find Location

Top 15 FAQs

View all Questions

What is the ABA routing number for ESL?

The ESL ABA/Routing and Transit number is 222371863.  

On which browsers may I access online banking?

Please view our personal and business supported browser pages.

How do I reset my personal online banking password?

If you are unable to log in, please:

  • Access the ESL Home page.
  • Click Sign In.
  • Click Trouble Logging in?
  • To gain access to online banking, you must have a new password sent to a registered phone number.

If you need further assistance, please contact an ESL Representative.

What is my online banking PIN?

For the first time you sign in to personal online banking, you must use a four-digit PIN. Once you are in, you will be required to create a password. If you do not have an online banking PIN, please contact an ESL Representative.

To gain access to business online banking, you will need to complete the Business Internet Banking Services Request Agreement. Once completed, you may fax the form to 585.336.1066. The request will take 1-2 business days to process.

How much can I purchase with my ESL Visa Check Card?

The daily limit for ESL Visa Check Card purchases is $2,500 when you use your card as credit. The daily limit for purchases in which you use your PIN is $600, which includes the daily cash limit you can withdraw from an ATM.

The daily limit for ESL Visa Business Check Card purchases is $5,000 when you use your card as credit. The daily limit for purchases in which you use your PIN is $600, which includes the daily cash limit you can withdraw from an ATM.

How do I request access to online banking?

To sign in to personal online banking, enter your member number and use your online banking PIN as your initial password. If you do not have an online banking PIN, please contact an ESL Representative.

To gain access to business online banking, you will need to complete the Business Internet Banking Services Request Agreement. Once completed, you may fax the form to 585.336.1066. The request will take 1-2 business days to process.

How much can I withdraw from an ATM?

You can withdraw up to $600 per day from an ATM with your ESL ATM or Visa Check Card.

What is my member number?

As an ESL member, you have a unique member number that identifies you and your relationship with ESL. Your member number is listed at the top of each of your ESL statements.

You may also contact an ESL Representative to obtain your member number.

How do I access my personal statements online?

To view your statements, click Statements from the Member Center menu option. Statements available for viewing are listed by statement date. Click on the PDF icon to view the entire statement. In order to receive your statements online for the current month, you must change your online statement option four business days prior to the end of the month.

How do I register for ESL Bill Pay?

Once signed in to personal online banking, you may register for ESL Bill Pay by clicking Bill Pay. Or, you can mouse over Bill Pay, and click Pay a Bill.  

To gain access to business online banking and Business Bill Pay, you will need to complete the Business Internet Banking Services Request Agreement. Once completed, you may fax the completed form to 585.336.1066. The request will take 1-2 business days to process. 

How do I reset a user's business online banking password?

To reset a user within business online banking, the Company Administrator will:

  1. Click Administration.
  2. Select Add/Change/Remove Users from drop down.
  3. Select user from the Current User drop down.
  4. Enter a new password in the User Password field.
  5. Confirm the password.
  6. Click Update.
  7. Provide new password to the user.

What are the benefits of a Free Checking Account?

Please view the Three Great ESL Checking Options chart to determine the best product for you.

Who do I contact for online banking login issues?

If you are unable to login please:

  • Access the ESL Home page.
  • Click Sign In.
  • Click on Trouble Signing In? 
  • Please follow the prompts to gain access to Online Banking. 

If you need further assistance, or would like to speak with someone about Business Online Banking, please contact an ESL Representative

My ESL Visa Check Card (or ESL ATM Card) will expire soon. When will I get a new card?

A replacement card is automatically issued to the address on record in the middle of the month in which the card is due to expire. Your current card is good through the last day of the month.

If you have not received your card, please contact an ESL Representative.

How do I edit a payee?

To edit a Bill Pay payee’s information:

  1. Locate the payee in your My Bills & People I Pay list. 
  2. Click payee's Options link.  
  3. Click Account Information tab on left side of Options window. 
  4. You may be able to edit some or all of the following information: 
    • Account Number
    • Category
    • Nickname
    • Address
    • Phone Number
  5. Electronic payees do not use an address to submit payment. Since the payment goes via Automated Clearing House, the address is dictated by the payment services, and therefore cannot be changed for an electronic payment. 

If you do not get the option to change the address, but still need to update it, you will need to delete or hide the payee and set it up again.

Questions about Your Mortgage?

In order to submit a qualified written notice of error or a request for information regarding the servicing of your mortgage loan, you must submit the notice to the following address:

ESL Federal Credit Union
P.O. Box 23012
Rochester, NY 14692

OTHER WAYS TO REACH ESL

Phone

Lost or Stolen Cards

  • Debit Card: 800.754.4128
  • Credit Card: 800.449.7728

Fax

  • Contact Center: 585.336.1138
  • Lending: 585.336.1291
  • Home Equity: 585.336.1165

Mailing Address
ESL Federal Credit Union
P.O. Box 92714
Rochester, NY 14692-8814

Corporate Address
ESL Federal Credit Union
225 Chestnut Street
Rochester, NY 14604