Skip To Content

Send Us a Comment or Question

To set up your own personal secure email box inside Internet Banking, select Support from the top navigation bar after you sign in to Internet Banking. Click Member Center, then select Send us secure email. Now you're ready to send, receive, and track your secure emails with us.

The following questions are required to access a member record.

If you do not provide the correct information, it may delay your request as we will be unable to access your accounts to provide you with account-specific information. If you are not comfortable providing this information here or need assistance logging in to online banking, please contact us:

  • By phone at 585.336.1000
    • Available from 7 a.m. to 7 p.m. Monday through Friday and from 8:30 a.m. to 2 p.m. on Saturday.
  • Using ESL Online Chat
    • Available from 7 a.m. to 10 p.m. Monday through Friday and 8:30 a.m. to 2 p.m. on Saturday.

This form cannot be used for online banking password resets.

Required field

Your Name
Member Number (enter 000000 if not a member)
Mother's Maiden Name (enter XXXXXX if you do not wish to provide)
Last Four Digits of Your Social Security Number (enter 0000 if you do not wish to provide)
Email Address
Daytime Phone (xxx-xxx-xxxx)
Subject
Message