Skip To Content

Hours of Operation

Printer-friendly hours of operation (PDF) | Holiday hours

Administration & Support

 
Phone
Number
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Corporate Headquarters
225 Chestnut Street
Rochester, NY 14604
Phone Number585.336.1000
800.848.2265
Monday7:30 a.m.–
5 p.m.
Tuesday7:30 a.m.–
5 p.m.
Wednesday7:30 a.m.–
5 p.m.
Thursday7:30 a.m.–
5 p.m.
Friday7:30 a.m.–
5 p.m.
Saturdayclosed
Sundayclosed

Telephone Services

 
Phone
Number
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Contact Center
225 Chestnut Street
Rochester, NY 14604
Phone Number585.336.1000
800.848.2265
Monday7 a.m.–
7 p.m.
Tuesday7 a.m.–
7 p.m.
Wednesday7 a.m.–
7 p.m.
Thursday7 a.m.–
7 p.m.
Friday7 a.m.–
7 p.m.
Saturday8:30 a.m.–
2 p.m.
Sundayclosed

Electronic Services

 
Phone
or URL
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
TEL-E$Lsm
Phone Number585.336.1200
800.848.2265
Monday24 Hours
Tuesday24 Hours
Wednesday24 Hours
Thursday24 Hours
Friday24 Hours
Saturday24 Hours
Sunday24 Hours
Online Banking
Monday24 Hours
Tuesday24 Hours
Wednesday24 Hours
Thursday24 Hours
Friday24 Hours
Saturday24 Hours
Sunday24 Hours
Chat Banking
Monday7 a.m.–
10 p.m.
Tuesday7 a.m.–
10 p.m.
Wednesday7 a.m.–
10 p.m.
Thursday7 a.m.–
10 p.m.
Friday7 a.m.–
10 p.m.
Saturday8:30 a.m.–
2 p.m.
Sundayclosed

ESL Branch Locations

 
Phone
Number
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Batavia Office*
4214 Veterans Memorial Dr.
Batavia, NY 14020
Phone Number585.336.1000
Monday9 a.m.–
5 p.m.
Tuesday9 a.m.–
4 p.m.
Wednesday9 a.m.–
4 p.m.
Thursday9 a.m.–
5 p.m.
Friday9 a.m.–
6 p.m.
Saturday9 a.m.–
1:30 p.m.
Sundayclosed
Brighton-Henrietta Office*
100 Canal View Blvd.
Rochester, NY 14623
Phone Number585.336.1000
Monday9 a.m.–
5 p.m.
Tuesday9 a.m.–
4 p.m.
Wednesday9 a.m.–
4 p.m.
Thursday9 a.m.–
5 p.m.
Friday9 a.m.–
6 p.m.
Saturday9 a.m.–
1:30 p.m.
Sundayclosed
Brockport Office*
6670 Fourth Section Rd.
Brockport, NY 14420 
Phone Number585.336.1000
Monday9 a.m.–
5 p.m.
Tuesday9 a.m.–
4 p.m.
Wednesday9 a.m.–
4 p.m.
Thursday9 a.m.–
5 p.m.
Friday9 a.m.–
6 p.m.
Saturday9 a.m.–
1:30 p.m.
Sundayclosed
Canandaigua Office*
4175 Recreation Dr.
Canandaigua, NY 14424 
Phone Number585.336.1000
Monday9 a.m.–
5 p.m.
Tuesday9 a.m.–
4 p.m.
Wednesday9 a.m.–
4 p.m.
Thursday9 a.m.–
5 p.m.
Friday9 a.m.–
6 p.m.
Saturday9 a.m.–
1:30 p.m.
Sundayclosed
 Chestnut St. Office*
225 Chestnut St.
Rochester, NY 14604 
Phone Number585.336.1000
Monday9 a.m.–
5 p.m.
Tuesday9 a.m.–
4 p.m.
Wednesday9 a.m.–
4 p.m.
Thursday9 a.m.–
5 p.m.
Friday9 a.m.–
6 p.m.
Saturday9 a.m.–
1:30 p.m.
Sundayclosed
Chili Office
3169 Chili Ave.
Rochester, NY 14624 
Phone Number585.336.1000
Monday9 a.m.–
5 p.m.
Tuesday9 a.m.–
4 p.m.
Wednesday9 a.m.–
4 p.m.
Thursday9 a.m.–
5 p.m.
Friday9 a.m.–
6 p.m.
Saturday9 a.m.–
1:30 p.m.
Sundayclosed
Cobblestone Court Office
200 Cobblestone Court Dr.
Victor, NY 14564
Phone Number585.336.1000
Monday9 a.m.–
5 p.m.
Tuesday9 a.m.–
4 p.m.
Wednesday9 a.m.–
4 p.m.
Thursday9 a.m.–
5 p.m.
Friday9 a.m.–
6 p.m.
Saturday9 a.m.–
1:30 p.m.
Sundayclosed
Culver-Ridge Office
2255 East Ridge Rd.
Rochester, NY 14622
Phone Number585.336.1000
Monday9 a.m.–
5 p.m.
Tuesday9 a.m.–
4 p.m.
Wednesday9 a.m.–
4 p.m.
Thursday9 a.m.–
5 p.m.
Friday9 a.m.–
6 p.m.
Saturday9 a.m.–
1:30 p.m.
Sundayclosed
Fairport Office*
1271 Fairport Rd.
Fairport, NY 14450
Phone Number585.336.1000
Monday9 a.m.–
5 p.m.
Tuesday9 a.m.–
4 p.m.
Wednesday9 a.m.–
4 p.m.
Thursday9 a.m.–
5 p.m.
Friday9 a.m.–
6 p.m.
Saturday9 a.m.–
1:30 p.m.
Sundayclosed
Geneseo Office*
22 Ryan Drive
Geneseo, NY 14454  
Phone Number585.336.1000
Monday9 a.m.–
5 p.m.
Tuesday9 a.m.–
4 p.m.
Wednesday9 a.m.–
4 p.m.
Thursday9 a.m.–
5 p.m.
Friday9 a.m.–
6 p.m.
Saturday9 a.m.–
1:30 p.m.
Sundayclosed
Irondequoit Office*
518 East Ridge Rd.
Rochester, NY 14621   
Phone Number585.336.1000
Monday9 a.m.–
5 p.m.
Tuesday9 a.m.–
4 p.m.
Wednesday9 a.m.–
4 p.m.
Thursday9 a.m.–
5 p.m.
Friday9 a.m.–
6 p.m.
Saturday9 a.m.–
1:30 p.m.
Sundayclosed
Long Pond Office*
745 Long Pond Rd.
Rochester, NY 14612     
Phone Number585.336.1000
Monday9 a.m.–
5 p.m.
Tuesday9 a.m.–
4 p.m.
Wednesday9 a.m.–
4 p.m.
Thursday9 a.m.–
5 p.m.
Friday9 a.m.–
6 p.m.
Saturday9 a.m.–
1:30 p.m.
Sundayclosed
Merchants Walk*
215 Merchants Rd.
Rochester, NY 14609   
Phone Number585.336.1000
Monday9 a.m.–
5 p.m.
Tuesday9 a.m.–
4 p.m.
Wednesday9 a.m.–
4 p.m.
Thursday9 a.m.–
5 p.m.
Friday9 a.m.–
6 p.m.
Saturday9 a.m.–
1:30 p.m.
Sundayclosed
 Mt. Read Office*
3508 Mt. Read Blvd.
Rochester, NY 14616 
Phone Number585.336.1000
Monday9 a.m.–
5 p.m.
Tuesday9 a.m.–
4 p.m.
Wednesday9 a.m.–
4 p.m.
Thursday9 a.m.–
5 p.m.
Friday9 a.m.–
6 p.m.
Saturday9 a.m.–
1:30 p.m.
Sundayclosed
Newark Office*
140 South Main St.
Newark, NY 14513 
Phone Number585.336.1000
Monday9 a.m.–
5 p.m.
Tuesday9 a.m.–
4 p.m.
Wednesday9 a.m.–
4 p.m.
Thursday9 a.m.–
5 p.m.
Friday9 a.m.–
6 p.m.
Saturday9 a.m.–
1:30 p.m.
Sundayclosed
Penfield Office*
2059 Fairport/Nine Mile Pt Rd.
Penfield, NY 14526 
Phone Number585.336.1000
Monday9 a.m.–
5 p.m.
Tuesday9 a.m.–
4 p.m.
Wednesday9 a.m.–
4 p.m.
Thursday9 a.m.–
5 p.m.
Friday9 a.m.–
6 p.m.
Saturday9 a.m.–
1:30 p.m.
Sundayclosed
Pittsford Office*
11 State St.
Pittsford, NY 14534  
Phone Number585.336.1000
Monday9 a.m.–
5 p.m.
Tuesday9 a.m.–
4 p.m.
Wednesday9 a.m.–
4 p.m.
Thursday9 a.m.–
5 p.m.
Friday9 a.m.–
6 p.m.
Saturday9 a.m.–
1:30 p.m.
Sundayclosed
Ridgeway Avenue Office
2480 Ridgeway Ave.  
Rochester, NY 14626    
Phone Number585.336.1000
Monday9 a.m.–
5 p.m.
Tuesday9 a.m.–
4 p.m.
Wednesday9 a.m.–
4 p.m.
Thursday9 a.m.–
5 p.m.
Friday9 a.m.–
6 p.m.
Saturday9 a.m.–
1:30 p.m.
Sundayclosed
State Street Office
377 State St.  
Rochester, NY 14608      
Phone Number585.336.1000
Monday9 a.m.–
5 p.m.
Tuesday9 a.m.–
4 p.m.
Wednesday9 a.m.–
4 p.m.
Thursday9 a.m.–
5 p.m.
Friday9 a.m.–
6 p.m.
Saturdayclosed
Sundayclosed
Twelve Corners Office*
1881 Monroe Ave. 
Rochester, NY 14618   
Phone Number585.336.1000
Monday9 a.m.–
5 p.m.
Tuesday9 a.m.–
4 p.m.
Wednesday9 a.m.–
4 p.m.
Thursday9 a.m.–
5 p.m.
Friday9 a.m.–
6 p.m.
Saturday9 a.m.–
1:30 p.m.
Sundayclosed
Webster Office
1055 Ridge Rd. 
Webster, NY 14580     
Phone Number585.336.1000
Monday9 a.m.–
5 p.m.
Tuesday9 a.m.–
4 p.m.
Wednesday9 a.m.–
4 p.m.
Thursday9 a.m.–
5 p.m.
Friday9 a.m.–
6 p.m.
Saturday9 a.m.–
1:30 p.m.
Sundayclosed

*Safe Deposit Boxes Available