Security

With your busy life, the security of your devices may not be top of mind.  They really are an important element to protect your information and money.  ESL is here to protect you and we provide you with helpful and easy to understand information so that you can help protect yourself.

Talk with us about any security questions or concerns.

Call us at 585.336.1000 or 800.848.2265.
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  • Security Tips

    Looking for tips to improve your security? Here are some tips and sites we recommend. 

    Tips to Keep Your Information Secure:

    Keeping your passwords safe:
    • Never reveal your password to anyone, for any reason.
    • Use a mix of upper/lower case letters and numerals i.e., AbZd52sF.
    • Use the Sign Off icon to end a session, do not use the back key. Or simply exit out of the browser.
    • Change your password whenever you delete a signer from your account.

    For additional tips, visit staysafeonline.org.

    Don't share personal information:
     

    ESL will NEVER ask you to confirm your personal information using a link in an email or a text message. When you receive a legitimate email from ESL, we will always advise you to access our website and online banking by using your own bookmarks or favorites, or by typing our URL before signing in to online banking.  Remember; when in doubt ... type it out!

    Online Tips
    • Look for a lock in your browser. 

    Browser Security

    • To determine if a session is secure, check the lock icon of your browser. If the lock is closed, the section of the site you are on is secure. If the lock is open, it is not secure. (Other browsers that support secured sites may use a different image, but the principle is the same). You may also look at the "address" of the page. If the address has https, the s indicates the page is secure.

     

     
  • Login Security
    Personal Online Banking Login Security

    We know that using personal online banking in an easy, convenient, and secure way is important to you.

    That's why we use a Single-Use Access Code method as a way to authenticate you when using an unregistered device.

    At your first login to online banking you will be required to complete a one-time, simple authentication process. As part of that process, you will be asked to provide an email address (required) and up to two telephone numbers (optional but highly recommended). You will be sent a Single-Use Access Code (by email, voice, or text), so you must have access to either the email account or phone numbers you provide as your contact information.

    Providing contact information and authenticating your account and device makes it possible to send you a Single-Use Access Code to verify your login and provide safe, secure access (via a unique numeric code) to online banking when you're not using a registered device.

    As an added benefit, the Single-Use Access Code also makes it easier (but still secure) to access online banking if you enter your password incorrectly.

    For more information, refer to ESL Internet Banking Enhancements Guide.

     
  • Browsers

    It's important to us that your experience with personal and business online banking is a positive one. Therefore, we focus our support and development on current versions of leading online browser software.

    Browser Tips:
    1. To find out what browser you are using:
      1. At the top of your browser window, click on Help.
      2. Select About [browser name].
      3. This will tell you the version of the browser you are using. Compare this version number to the table above.
    2. For more information:
    Click on personal or business online banking to learn about the browsers currently supported:
     

    Personal Online Banking Supported Browsers

    Learn about the browsers currently supported by personal online banking and tips to enhance your online banking experience.

    Business Online Banking Supported Browsers

    Want to know if your browser is supported? You will find all of our business online banking supported browsers here.

  • ESL Security
    Encryption

    One of the basic tools used to ensure online/mobile banking security is encryption. Encryption involves exchanging numbers between the end user's browser and the online/mobile Banking server. The numbers act as keys to "unlock" the connection between browser and server, much like numbers on a combination lock. The higher the number of combinations, the less likely it is that an outside party could decipher the key and access sensitive information.

    Password Authentication

    It is also important to verify that only authorized users log into the online/mobile banking system. We use password verification to ensure user authorization. For added security, if a password is entered incorrectly five times, we automatically lock the online/mobile banking account.

    Time out activity

    We also "time out" an online/mobile banking session after a specified period of inactivity. This keeps others from viewing or continuing online/mobile banking activity if you leave your PC/mobile phone unattended. If you wish to shorten or lengthen the amount of time it takes to "time out" your session, click on the User Options link in the top right corner of online banking, then select Change Timeout.

    We have structured our network architecture so that the servers which store your actual account information are NOT connected to the Internet. The requests you make through the Internet are handled by our Internet servers.

    Multiple Layers of Security

    All of our systems are secured with multiple layers of encryption, firewalls, screening, and filtering routers.  The online banking section of our web site is automatically secured/encrypted. 

     
  • Businesses

    In recent years, businesses of all types and sizes have become an increasingly lucrative target for cybercrime. Most businesses have a legal and/or regulatory obligation to safeguard their customer information, and failing to do so could be catastrophic. Businesses should consider various practices to keep their company and customer information safe.

    www.staysafeonline.org is a site that consolidates many best practices for businesses and corporations. Key topics include:

     

Shred all Documents With Sensitive Information

Don't have a shredder? Save your important documents in a secure location and wait for community shredding events. These events happen fairly often through the spring, summer, and fall. The NYS Division of Consumer Protection often lists tips for proper disposal of documents and affiliated shredding events scheduled in your neighborhood.

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