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Online Chat Banking

Chat banking is an easy way to bank with ESL. You can get fast answers to your questions. You can learn more about our great products and services. You can also handle a wide variety of transactions. Plus, you’ll get personal, one-on-one assistance from helpful ESL representatives based right here in Rochester. So take advantage of our extended chat banking hours and start chatting today.

I love banking my way with chat. Fast, easy, and extended hours!

Mon-Fri: 7 a.m.-10 p.m. ; Sat: 8:30 a.m.-2 p.m. ET

Contact Us  Chat Now
  • Features & Benefits

    Chat banking is another great example of how we’re making banking easier and more convenient for you. Plus, you’ll get the online safety and security you expect from ESL.

    Handle your banking wherever you are. No need to drive to a branch or ATM. You don’t even have to pick up a phone. Just go to and click on the chat button. It’s an easy way to bank with ESL even if you don’t live in the Greater Rochester area.

    Get information, answers, and help with transactions. Our helpful, Rochester-based ESL chat representatives can help you with account transfers, loan payments, login help, opening a new account, and more.

    Take advantage of our extended hours. Our representatives are ready to help you Monday through Friday from 7 a.m. to 10 p.m. and on Saturday from 8:30 a.m. to 2 p.m. (ET). So you’ll have an easy way to contact us after our branches are closed.

    Get help from ESL representatives based right here in Rochester. Our ESL team members are friendly, helpful, and knowledgeable. As you’ll soon discover, they will go out of their way to help you.

    Safe, easy, ultra-convenient chat banking. It’s another way ESL answers to you.

  • Specifics

    It’s easy to use chat banking. All you need is a smartphone, tablet or computer with an Internet connection.

    From Your Computer

    1. Go to
    2. Click live chat banking anytime during available hours:
      • Monday through Friday: 7 a.m. to 10 p.m. ET
      • Saturday: 8:30 a.m. to 2 p.m. ET
    3. Follow the simple, on-screen instructions
    4. After an ESL representative greets you, just type your question or request and click Send
    5. Continue your chat conversation until you get the information or assistance you need

    From Your ESL Mobile Banking App

    1. This route is faster if your are already signed in to your mobile banking app
    2. Click on the More icon at the bottom
    3. Click Contact Us
    4. Arrive at on your phone's browser
    5. Follow the steps above

    Chat banking from ESL. It’s another example of how we’re making banking easier and more convenient for you.