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About Telephone Banking

Think of your telephone as an extension of ESL. After all, it connects you to a friendly, helpful ESL representative based right here in Rochester. It lets you handle a wide variety of banking tasks. And all you have to do is pick up the phone and call 585.336.1000 or 800.848.2265. When you do, you’ll make a very important discovery: ESL really does answer to you. 

How can we help you by phone? So many ways. You can get fast answers to your questions. You can learn more about our products and services. Best of all, you can handle a wide variety of banking tasks and transactions just by calling us. (See below.) So if you’re too busy to come to a branch, no problem. Just call us anytime from 7 a.m. to 7 p.m. Monday through Friday or 8:30 a.m. to 2 p.m. on Saturday (ET). You’ll get our friendly, award-winning personal service. And you’ll find out just how easy it is to handle your banking with help from ESL.

A Direct Line to All This … And More.

Here’s a quick introduction to all the things you can do when you bank by phone with ESL:

  • Make account inquiries
  • Get up-to-date account balances
  • Transfer money between accounts
  • Open a new account
  • Apply for a loan
  • Schedule automatic loan payments
  • Request a replacement credit or debit card
  • Purchase an ESL Visa® Prepaid Card
  • Register for new ESL services
  • Get information and answers about Bill Pay
  • Order foreign currency
  • And more…

Bottom line? You can make almost any banking transaction except a deposit or withdrawal. So find out how easy it is to bank by phone with help from ESL.

  • Call 585.336.1000 or 800.848.2265 today.

On behalf of all of us at ESL, we look forward to talking with you.



Lost or Stolen Cards

  • Debit Card: 800.754.4128
  • Credit Card: 800.449.7728


  • Contact Center: 585.336.1138
  • Lending: 585.336.1291
  • Home Equity: 585.336.1165

Mailing Address
ESL Federal Credit Union
P.O. Box 92714
Rochester, NY 14692-8814

Corporate Address
ESL Federal Credit Union
225 Chestnut Street
Rochester, NY 14604


ESL Mortgage or Home Equity Loan
In order to submit a qualified written notice of error or request for information regarding the servicing of the ESL Mortgage or Home Equity Loan, you must submit the notice to the following address:
ESL Federal Credit Union
P.O. Box 23012
Rochester, NY 14692-3012