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ESL Federal Credit Union Names Kristen Walker as District Manager, Contact Center

Rochester, NY — ESL Federal Credit Union has named Kristen Walker as its new district manager, Contact Center, following a recent promotion. She brings more than 25 years of banking experience to this role and is responsible for the oversight of our Contact Center operations, including loan and deposit, compliance policies, and the management and coaching of Contact Center personnel.

A member of the ESL team since 2015, Walker most recently served as a telebanker manager for approximately a decade.

About ESL Federal Credit Union

With more than 100 years of locally owned history, ESL Federal Credit Union serves as a full-service financial institution to more than 465,000 members and 18,700 businesses. Founded in 1920, the company provides personal banking, business banking, mortgage services and wealth management services through its locally based 33-branch network; telephone, mobile and online banking; and live chat center.

The Rochester-based financial institution employs more than 1,000 people in the Greater Rochester and Finger Lakes region and holds more than $10.6 billion in assets. Since 1996, ESL has paid out 30 consecutive Owners’ Dividends to its members totaling more than $350 million. Since the creation of its Community Impact initiative in 2018, ESL has reinvested more than $173 million in grants throughout the community. The company has appeared on Great Place to Work® lists since 2010. ESL Federal Credit Union is headquartered at 225 Chestnut Street, in Rochester, and can be found online at www.esl.org.

For more information, contact:

Rich Pulvino, APR
Vice President/Director, Marketing
rpulvino@esl.org
585.336.1009