In-Person Bill Pay

Here’s a great way to make sure your bills are paid on time. And it’s not just for ESL members. All you have to do is register* for this simple, straightforward, timesaving service. Then you can stop by an ESL branch to pay bills whenever it’s most convenient for you.

I want to be sure my bills are paid on time.

Register today for In-Person Bill Pay from ESL.
Find a Branch Location
  • Features & Benefits

    With In-Person Bill Pay from ESL, you’ll get the peace of mind that comes from taking care of your bills on time. And with 20 locations in the Greater Rochester area, it’s easy to find an ESL branch close to you.

    • Save time by paying your bills at any branch location
    • Take care of bills for utilities, cable and satellite providers, phone companies, and more (see our list of the most frequently used billing companies)
    • Choose when you want your payment to be received: same day, next business day, or standard (within 2-3 days)
    • Receipts are available on request
    • Straightforward, upfront, flat-rate fees with no hidden fees or charges (see Fees for more information)
     
  • Specifics

    To get started, just bring a copy of the bill you want to pay to the ESL branch near you. 

    • For a standard payment, you should allow at least three business days for the billing company to receive your payment.
    • Standard and next business day payments must be received by 6 p.m. ET.
    • Same day and next business day payments are specific options per payee and may not be available for all billing companies.
    • Same day requests have deadlines that vary by the billing company.
    • Contact your biller to confirm the dates your payments must be received.
    • Bill payments can be voided only on the same day they are processed.
    Top Billers 
    Biller
    Same Day
    Next Business Day
    Standard (2-3 Days)
    BillerAT&T
    Same DayYes
    Next Business DayYes
    Standard (2-3 Days)Yes
    BillerCity of Rochester
    Same DayNo
    Next Business DayYes
    Standard (2-3 Days)Yes
    BillerDirect TV
    Same DayYes
    Next Business DayYes
    Standard (2-3 Days)Yes
    BillerDish Network
    Same DayYes
    Next Business DayYes
    Standard (2-3 Days)Yes
    BillerFrontier Communications
    Same DayNo
    Next Business DayYes
    Standard (2-3 Days)Yes
    BillerMonroe County Water Authority
    Same DayNo
    Next Business DayYes
    Standard (2-3 Days)Yes
    BillerNational Grid
    Same DayNo
    Next Business DayYes
    Standard (2-3 Days)Yes
    BillerNYSEG
    Same DayNo
    Next Business DayYes
    Standard (2-3 Days)Yes
    BillerRochester Gas & Electric (RG&E)
    Same DayNo
    Next Business DayYes
    Standard (2-3 Days)Yes
    BillerSprint
    Same DayNo
    Next Business DayYes
    Standard (2-3 Days)Yes
    BillerT-Mobile
    Same DayYes
    Next Business DayYes
    Standard (2-3 Days)Yes
    BillerTime Warner
    Same DayNo
    Next Business DayYes
    Standard (2-3 Days)Yes
    BillerVerizon
    Same DayYes
    Next Business DayYes
    Standard (2-3 Days)Yes

     

    In-Person Bill Pay is Currently Not Available from these Billers:
    • Fairport Electric
    • Spencerport Electric
    • Cricket Communications
    • Boost Mobile
    • All credit card companies
    ​For a Complete List of Available Billers:
     
  • Fees

    In-Person Bill Pay Fees

    Fee Type
    Description
    Fee
    Fee TypeIn-Person Bill Pay Fee1
    DescriptionFee to pay a bill (cable, utility, etc.) with cash or money from your ESL account. Available at ESL branches.
    FeeStandard (2-3) days: $1.25
    Next Business Day: $2.25
    Same Day: $4.25

    Fees may change. 

     

     
  • How to Register

    Ready to get started? Stop by the ESL branch near you and register for our convenient, easy-to-use In-Person Bill Pay service today. All you have to do is follow three simple steps.

    1. Make sure you’re eligible (see below).
    2. Complete a Cash Services Registration Form—just print it out … fill it out … and bring it to any ESL branch.
    3. Provide your Social Security Number and two current forms of identification:
      • Your current government-issued Driver’s License OR unexpired U.S. Passport
      • A utility bill or another official document that verifies your current address

    The entire process takes only a few minutes. Then you can pay a wide variety of bills throughout the Greater Rochester area simply by visiting any ESL branch.

     

    Eligibility

    While it’s not necessary to be an ESL member to use ESL Cash Services, you must meet one of the following eligibility requirements:

    • An immediate family/household member* is a current ESL member, OR
    • You, or an immediate family/household member,* live, work, worship, or attend school within the geographic boundaries of the City of Rochester, OR
    • You, or an immediate family/household member,* are an employee/retiree of an eligible company or member/volunteer of an eligible organization.

    You also cannot have a ChexSystems Record that is due to fraud.

    Any ESL representative can help you determine how easy it is to qualify.

    * Immediate family member is a spouse, child, parent, grandparent, grandchild, brother, or sister. View list of eligible companies and organizations.

    ESL Members Can Pay Bills Over the Phone

    If you’re an ESL member, you can also pay bills by calling us at 585.336.1000. But first you’ll need to send us a copy of the bill you want to pay (you only have to do this for the first payment of each bill):

    • Fax to 585.336.1138
    • Send via email to email@esl.org

    We look forward to helping you save time on paying your bills. So you’ll have more time for everything else you have to do.

    In-Person Bill Pay from ESL. It’s another way we answer to you.