November 3, 2025
Caring about people is one of our core values and at the heart of all we do. To those affected by the current government shutdown, we’re thinking of you. In an effort to provide peace of mind for federal employees who are currently not receiving a paycheck due to the government shutdown, ESL has implemented a series of hardship offerings.
Hardship Relief Options
The following financial hardship offerings are available throughout the duration of the government shutdown:
- Refunds for:
- ATM fees
- Courtesy Pay Overdraft Fees
- Loan Late Fees
- Credit Card Late Fee
- Early Withdrawal Penalties for Certificates
- Skip next Credit Card Payment
Contact Us
We encourage customers who work for the federal government to contact us if you’re not currently receiving a paycheck due to the shutdown. Please call us at 585.336.1000, visit us in branch, or chat with us online. We will help.
Protecting Your Information
Please note, scammers may attempt to target those affected by the government shutdown. Know that ESL will never ask you to do the following as a condition of hardship relief:
- Click links in text messages to verify information.
- Provide your banking login credentials like your username and password.
- Share your one-time use passcodes or confirm login codes sent to your phone or email.
