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Celebrating ESL Employees During Asian American and Pacific Islander Heritage Month: Quoc Doan

Q&A with Quoc Doan, Desktop Support Tech

May 2022

In recognition of Asia American And Pacific Islander Heritage Month, we would like to introduce you to a few ESL employees who took the time to share thoughts about their career journey here at ESL. Their stories are an inspiration to us all, and we are proud of their accomplishments! Once you learn more about them, learn more about our continued commitment to creating and maintaining a diverse workplace that provides equitable growth opportunities for all employees.

Why do you think it’s important for companies and their employees to recognize and celebrate Asian American and Pacific Islander Heritage Month?

I think it's important to highlight months like this because it’s always so interesting to learn about new cultures. The U.S. is known for being a melting pot of different cultures and it’s great to see that diversity highlighted here at ESL.

Tell us about your role at ESL.

I’ve been working in IT for nearly 34 years (as of June 2022), and it’s been here at ESL! I started at Kodak in computer operations and was then given an opportunity to transition to IT. It was unexpected opportunity, but also a career that I knew I wanted to pursue. I took advantage of ongoing projects at Kodak to gain knowledge in this area. In my role as a desktop support technician, employees come to me and the team for all kinds of computer issues.

How has ESL helped you grow and reach the position you’re in today?

I started at Kodak and came to ESL, which was Eastman Savings and Loan back then) after a year and a half. I was given the opportunity to go back to Kodak and really appreciated it, but I wanted to stay with ESL to see what it would be like, and it’s been an incredible experience!

What stands out the most about ESL, for you?

What I like about ESL is that we’ve changed so much over the years. We’re all about the community and how we help the community, the different things we do to make it a better living environment for others, especially in a small city. When I lived with my foster family 40 years ago, Kodak was a well-known employer. Most of my foster family worked for Kodak and everyone was so proud to work there. That’s how I feel about ESL. I’m just so proud to be an ESL employee.

Share something unique about your own career experiences.

I grew up in Vietnam. When my country was at war, I was forced to flee as a refugee. My younger brother and I went to Thailand first and eventually to the U.S. through a local program. For us, Rochester is truly our home.

What advice or tips would you share with others in the community, whether it be job seekers or just people in general?

I lived in Vietnam for about 14 years. Being here in America is the best opportunity ever. Whatever you set your mind to, never give up. There are always people who are willing to help you be the person that you want to be. I eventually brought my whole family over and helped all of them set goals. All my siblings went to high school and college. No matter your age, set your goals and accomplish them.

What else would you like to say that you think is important for people to know?

I always so proudly say that ESL is a good family to be with. I hope to retire from ESL. It’s a wonderful family to be a part of!