Dealing with Fraud? ESL is Your Safe Zone

Fraud can happen to anyone. Fraudsters are always finding new ways to mislead people — but you never have to face these challenges alone. ESL is your safe zone with an experienced team who truly cares about you and your financial well-being.

You can trust our team to provide confidential, supportive and judgment-free help.

Feeling Embarrassed? You Don't Need To

Financial loss is only one piece of the impact fraud can have. The emotional toll can be just as heavy, leaving victims feeling embarrassed or isolated. But here's the truth: there’s no reason to feel alone when you have the ESL team here to help.

Self-Judgment Stops Here

Being targeted by a scam is not a reflection of you. Fraudsters use advanced psychological manipulation, technology, and sophisticated scripts.

Shame Keeps Scammers Winning

Blaming yourself for experiencing fraud is called “fraud shame." This shame makes you less likely to get the help you need to safely navigate the situation, which is exactly what fraudsters want. If you don’t report fraud, criminals can continue to scam others unchecked. 

Let's put a stop to the shame and the scammers. Don't let the feelings of embarrassment stop you from getting support and guidance from ESL. When you let us know about the fraud you’ve experienced, we can address the situation properly and help other ESL members avoid getting scammed, too.

What to Expect When You Turn to ESL

Being a victim of fraud is difficult enough on its own. That’s why our team makes reaching out for help as easy and stress-free as possible. It’s okay to ask for support from ESL — in fact, it’s the safest thing you can do after being scammed. Here’s what to expect from our team:

Caring, Compassionate Help: As an ESL member, you’re never “just another number.” You’re a person with your own financial goals, and our team recognizes that first and foremost. We will always treat you with respect and empathy to create emotional safety and trust.

Personalized Guidance to Empower You: Our team is here to help guide you through fraud situations and empower you with the knowledge you need to move forward with confidence. The more information you can share with us regarding your fraud concerns, the better our team can assist you.

ESL is Here to Help You Move Forward

ESL is your safe zone for anything related to fraud. Reach out, ask questions and share your concerns so we can help you navigate your situation safely. No judgment. Just support.

Concerns? If you think your account is at risk, call us at 585.336.1000.

Questions? Email us at Fraud_Prevention@esl.org.

Education is Your Best Defense Against Fraud

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