July 2022
Spectrum recently announced they upgraded their billing system which gave their customers new account numbers and a new payment remittance address.
To help avoid potential delays in Spectrum receiving your payment, you’ll need to update your account information in ESL Online Bill Pay.
How to update your account information in ESL Online Bill Pay
ESL Mobile Banking:
- Log into Mobile Banking
- Tap Bill Pay from menu at the bottom
- Tap Payees
- Tap Spectrum
- Tap Edit (upper right corner)
- Update Account Number field
- Enter Account Number again where it asks to ‘Confirm Account Number’
- Tap Done
ESL Online Banking:
- Log into Online Banking
- Select Bill Pay from menu at top
- Select Options below Spectrum
- Select Account Information
- Update Account Number field
- Enter Account Number again where it asks to ‘Confirm Account Number’
- Select Save
If you receive your bill electronically (eBill) through ESL Online Bill Pay, you will still need to update your account information in ESL Online Bill Pay.
Please note, you may not be able to update the payment remittance address because ESL has special arrangements in place with Spectrum and this address will be updated accordingly.
If you have any questions regarding your Spectrum account, please contact them using the number provided on your Spectrum bill.
If you have questions about updating your account information in ESL Online Bill Pay, please call us at 585.336.1000 or 800.848.2265, visit your local branch, or use ESL Online Chat Banking.