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Report Phishing

Phishing is an attempt to obtain personal financial information via email. The sender requests verification of information by sending an email with an urgent message to take immediate action. The email includes a link that sends the recipient to a false website and instructs the recipient to enter financial information. These false websites often have the look and feel of legitimate websites.

Do you believe you may have submitted personal ESL account information to a fraudulent site?

If you received an email or request that you feel is from a fraudulent site and you provided personal ESL account information, please notify us so a Fraud Prevention Representative can secure your ESL accounts.

Ways to Contact ESL

  1. Call us at 585.336.1140 or 888.353.9920:
    • We encourage you to talk with an ESL Representative. Conversations about fraud can be complex.
    • To contact us after-hours, please call 800.754.4128.
  2. Email Us at
    • We strongly encourage you to contact us right away if you think your ESL account is at risk.
    • Please include the following in your email:
      • Information on the fraudulent transactions.
      • The account holder's name, ZIP code, and phone number so we can easily identify you.

Would you like to report a suspicious Phishing email (and you have NOT submitted ESL account information)?

If you have received a phishing email that appears to be from ESL or the NCUA (National Credit Union Administration) but you have NOT submitted any account information, please forward the email to us at

If you have received a phishing email that appears to be from someone other than ESL or the NCUA (like E-Bay or another financial institution), you can report it to the "Anti-Phishing Working Group," a volunteer organization committed to wiping out Internet scams and fraud. Visit for instructions.

Fraud Prevention

ESL and our partners are committed to protecting you. Learn more about how ESL protects you and how you can help.