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ESL Mobile and Online Banking Password Requirements are Changing

Your account security is a top priority for us. Therefore, we are updating our mobile and online banking password requirements.

What you need to do

When you are prompted, simply change your mobile/online banking password to meet the new requirements:

  • Minimum of 8 characters
  • At least one letter
  • At least one number or special character

Please do not change your password before you are prompted. If you do, you will be asked to change your password again.

Do you use fingerprint ID or facial recognition on the ESL Mobile Banking app?

If you use fingerprint ID or facial recognition, you’ll be required to reset them as well. For step-by-step instructions on how to update your password and reset your fingerprint ID or facial recognition, please click here.

Why are we doing this?

We are proactively changing our mobile and online banking password requirements as part of our continuous efforts to enhance our level of security in order to keep your online account information safe. Please be assured this update is not a result of any security issues.

Password recommendations

As you may know, the more complex your password is, the harder it is for someone to guess it. Here are some recommendations to create a more complex password:

  • A password with more characters is more secure
  • Consider using a "passphrase" instead of a password.
    For example, Ilovemy1dogRex!
  • Use a mix of upper case letters, lower case letters, numbers, and special characters
  • Update your password every so often (every 90 days is recommended)
     

Questions?

Connect with us so we can help.

As always, thank you for banking with ESL Federal Credit Union.

FAQs

We are changing the character length requirements. The change will require your password length to go from 6 characters to 8 characters.

Our members’ account security is a top priority for us. Therefore, we are changing our mobile/online banking password requirements as part of our continuous effort to protect your accounts.

No, this email is not a scam. The email is informing you when you’ll be asked to update your mobile/online banking password. We sent you this email in advance of your password reset date so you would be aware of the upcoming change.

Tap on ‘Forgot Login’ and follow the prompts. For step-by-step instructions on how to update your password and reset your fingerprint ID or facial recognition, please click here.

Yes. All mobile/online banking users will be required to update their password to meet the new requirements.

However, if you use the ESL Mobile Banking app, and your password is already at least 8 characters, when you’re prompted to change your password, you can use your current password as your new password. This will only work when changing your password through the ESL Mobile Banking app.

No. This one-time update is part of our continuous efforts to keep your online account information safe. However, it is recommended you change your password every so often according to information security best practices.

Absolutely not. These updates have nothing to do with any online security incidents at ESL. We are doing this as part of our continuous effort to protect your accounts online.

We do not store customers' mobile/online banking passwords (which is a good thing, no one, not even ESL, should know your mobile/online banking password). Therefore, we don’t know which of our customers already have passwords that are 8 characters in length and all mobile/online banking users are being asked to reset their passwords.

However, if you use the ESL Mobile Banking app, and your password is already at least 8 characters, when you’re prompted to change your password, you can use your current password as your new password. This will only work when changing your password through the ESL Mobile Banking app.

Please refrain from resetting your password until you are prompted by us. If you reset your password prior to the date in the email you received, you will be asked to reset it again on your reset date.

Unfortunately, if you don’t update your password you won’t be able to log in and access your accounts online or through your mobile device.

We are resetting our customers in waves, beginning April 23, 2019. They will be asked to reset their password when it’s their turn.

Yes, once you reset your password, you will also need to reset your fingerprint ID and facial recognition on the mobile banking app.

For step-by-step instructions on how to update your password and reset your fingerprint ID or facial recognition, please click here.

Yes. You will only be prompted to update your password when you log in to mobile banking.

No, you do not need to change your username. You only need to change/lengthen your password so it is at least 8 characters in length.

Yes, the maximum number of characters for mobile/online banking passwords is 32.

Yes, you will be prompted to change your password through whatever device you are using at the time of your reset date. You are able to update your password on any device.

Nope. Once you change your password — whether in online banking or in the mobile banking app — you won’t be asked to change it again.

Absolutely not. These updates have nothing to do with any recent debit/credit card security incidents. We are doing this as part of our continuous efforts to protect your accounts online.

A single-use access code is required when logging into mobile or online banking for the first time from a new device.

Yes. Bookmarking the login page does not save your online banking password credentials. Even if you bookmark the login page, you will be asked to update your password.

We sent you this email because we wanted to let you know the next time you log in to mobile/online banking, you will be prompted to update your password. We changed our password requirements and all of our mobile/online banking users must update their passwords.

We sent the email to the email address we have on file. Please contact us 585.336.1000 to verify what email we have on file for you.

The password requirements are based upon risk. Business accounts, due to higher average balances and more powerful functionality available in the business online banking platform, possess a greater inherent risk. To protect our business banking members from this added risk, the password requirements are slightly stronger.