For more information regarding our Online Banking Password Update, please click here.
If you forgot your Username and Password, please follow these steps.
1. Log in to the ESL Mobile Banking app using your fingerprint ID or facial recognition as you normally would.
2. You’ll receive an Authentication Error. Tap ‘OK.’

3. Enter your Username and Password. Tap ‘Login.’
Note: If you forgot your Username and Password, please follow these steps.
4. On the Change Password screen, enter your ‘Current password,’ ‘New password,’ and ‘Retype password.’ Tap ‘Change.’

5. You successfully changed your password and will see your accounts.
6. To reset your fingerprint ID or facial recognition, tap ‘More’ at the bottom of the screen.
7. Tap ‘Settings.’
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8. Tap on fingerprint ID or facial recognition to turn this feature back on. The example below shows Face ID is off.

9. Toggle the button to log in with fingerprint ID or facial recognition. When the button turns green, fingerprint ID or facial recognition is turned on.

10. That’s it — you’re all set to continue logging in with fingerprint ID or facial recognition.