Sharon MaleyManager, Genesys and Contact Center Operations
In her role as Manager, Genesys and Contact Center Operations, Sharon plays an integral role in collaborating across departments to identify opportunities for technology-driven improvements and provides coaching and continuity support to ensure operational excellence within our main contact center.
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Since joining ESL more than 25 years ago as a Telephone Banker, Sharon has built a career spanning a variety of customer service, operations, fraud prevention, and leadership roles. She moved into leadership more than 20 years ago and has played a key role in supporting the evolution of the Contact Center and customer experience. Prior to her current role, Sharon served as Manager, Contact Center for 10 years, where she helped drive operational excellence and service improvements while supporting the growth and development of her team.
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Outside of work, Sharon enjoys spending time with her husband, children, and grandchildren, exploring new destinations through travel, and caring for the family’s two greyhounds.
