The Generations Account Conversion is Complete!

Generations accounts were successfully converted to ESL accounts on February 1, 2026.

You’ll find helpful information on this page to support you through your account conversion with reminders on how the conversion may impact your accounts and services. If you have any questions about the conversion of your accounts, please visit your local branch, call us at 585.336.1000 or 800.848.2265, or chat with us using ESL Live Chat Banking.

Important Reminders

Your banking relationship is important to us, and we want you to feel confident and use all the solutions that ESL offers to help you manage your financial needs. Please use our checklist to ensure you have completed important actions regarding your accounts and services.

Laptop and mobile devices with ESL online banking displayed on the screens

Please ensure you have completed the following actions:

Download CONVERSION Checklist

If your account numbers remained the same:

You can continue to use your Generations checks and your Automatic Clearing House (ACH) payments, and direct deposits will continue to process.

If your account numbers changed:

  • Begin using your new ESL checks.
  • Update any existing ACH payments or direct deposits with your new account number and ESL routing number 222371863.

Questions & Customer Support

FAQs

Find answers to common questions here! We will continually update these FAQs to keep you informed.

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How-To Videos

Learn how to get the most out of your ESL Mobile & Online Banking experience.

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Contact Us

We’re here to help. If you have any questions regarding your accounts, please call 585.336.1000 or 800.848.2265, or you can follow the link below to submit a question.

Send Us a Message

What You Can Expect

We’re working to make this conversion from Generations to ESL as smooth as possible. Here are some other important reminders about the conversion.

  • Account Conversion. Your Generations accounts automatically transferred to ESL on February 1, 2026.
  • You are now an ESL member! As a credit union, ESL is owned by its members — which means you’re not just a customer, you’re part of a member-owned financial cooperative. As part of the conversion process, we enrolled you as a member and opened a savings account (Membership Daily Dividend Account) and funded it with $1 on your behalf.
  • Same People. You’ll continue to see the same friendly faces at your local branches
  • Ongoing Communication. We’ll continue to provide clear instructions and updates as we work through the conversion.
Francesca
Branch Manager, Hudson Office

Safeguarding Your Information

We’re working to make this move from Generations to ESL as smooth as possible, so you will be hearing from us along the way. We also want to set an expectation of how we typically communicate with our customers. Safeguarding your information is our highest priority. It’s important to know that ESL will never contact you via an unsolicited phone call or text message to ask you to share your personal and/or sensitive information, such as your full or partial card number(s) or your mobile and online banking login credentials.

If you receive a call or text message asking for this information, do not act on the request. We will also never ask you to verify information by clicking on a link in a text message or email. If you are unsure of the legitimacy of a phone call, please contact us directly at 585.336.1000 or 800.848.2265.

ESL Welcome Packet

Arriving in homes and available as a PDF online.

VIEW WELCOME PACKET

Conversion Checklist

A printable guide for what you need to do and when.

VIEW CHECKLIST

We're honored to welcome you and look forward to serving you — today, tomorrow, and for years to come.